News, analysis and guides on the Salesforce Open CTI retirement (February 28, 2028) and migrating to Salesforce Voice.
A step-by-step checklist for moving from Open CTI to Salesforce Voice, from auditing your adapter to re-pointing reports from Task to VoiceCall.
Open CTI to Salesforce Voice: A Practical Migration Checklist for Admins Read More »
Genesys, Talkdesk and RingCentral customers on Salesforce face the same 2028 Open CTI deadline. Here is what each vendor has said so far.
How Genesys, Talkdesk and RingCentral Users Are Affected by the Open CTI Retirement Read More »
Vonage customers on the older Salesforce Open CTI adapter can move to Partner Contact Center Powered by Vonage. Here is what changes and what stays.
Running Vonage on Open CTI? Here Is the Move to Partner Contact Center Powered by Vonage Read More »
Salesforce offers four Voice paths off Open CTI. Here is how Partner Contact Center, Amazon Connect options and Agentforce Contact Center compare.
The 4 Salesforce Voice Migration Paths for Open CTI Users, Explained Read More »
Salesforce has confirmed Open CTI reaches end of life on February 28, 2028. Here is what is changing, who is affected and how to start planning.