Salesforce Open CTI Migration: News, Dates and Guides
Salesforce is retiring Open CTI. On February 28, 2028, legacy CTI connectors stop working. We track the official updates, vendor notices and practical migration steps so US contact centers can move to Salesforce Voice on their own schedule.
Get a free migration consultationExplore Vonage Contact CenterWhat is happening
Open CTI is the framework many telephony vendors used to put a softphone inside Salesforce. According to the official Salesforce Help article, it retires with the Spring ’28 release. Existing orgs get maintenance only until then. Salesforce’s developer guide asks teams to move development to Salesforce Voice.
Your migration options
Salesforce’s Trailhead module lists four Voice paths: Partner Contact Center with your existing vendor, two Amazon Connect options, and the fully native Agentforce Contact Center. Every path moves call data from Task to VoiceCall records and routes calls through Omni-Channel. See the migration guide for the technical details.
Latest Open CTI migration news
- Open CTI to Salesforce Voice: A Practical Migration Checklist for Admins
- How Genesys, Talkdesk and RingCentral Users Are Affected by the Open CTI Retirement
- Running Vonage on Open CTI? Here Is the Move to Partner Contact Center Powered by Vonage
- The 4 Salesforce Voice Migration Paths for Open CTI Users, Explained
- Salesforce Will Retire Open CTI on February 28, 2028: What US Contact Centers Need to Know
Moving off Open CTI? Talk to a Vonage channel partner.
Partner Contact Center Powered by Vonage runs on Salesforce Voice. We help US teams plan the switch with clear steps and no guesswork.
Book a free consultationFrequently asked questions
When does Salesforce Open CTI retire?
Salesforce says Open CTI retires with the Spring ’28 release. On February 28, 2028, Open CTI reaches end of life and legacy connectors stop functioning.
Can new Salesforce orgs still use Open CTI?
No. Salesforce says new Agentforce Service orgs cannot implement Open CTI. Trailhead dates this to February 16, 2026.
What should Open CTI users migrate to?
Salesforce recommends Salesforce Voice, through a Partner Contact Center package from a telephony vendor, an Amazon Connect option, or Agentforce Contact Center.
Can Vonage customers stay with Vonage?
Yes. Partner Contact Center Powered by Vonage is listed on Salesforce AgentExchange and runs on Salesforce Voice.
Salesforce, Open CTI, AgentExchange and Agentforce are trademarks of Salesforce, Inc. Vonage is a trademark of Vonage. xRapid Media LLP is an independent Vonage channel partner and is not affiliated with Salesforce. Facts are taken from the public sources linked in each article.